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Shipping & Returns

FREE Shipping:

Our passion is really to help smokers quit and so this is portrayed in our decision to offer free shipping to our customers on all orders. We believe that when customers order products, they should not bother themselves about the cost of shipping. To that effect Quitgate.com offers free shipping on all domestic orders placed on our website.

Quitgate.com understands that the decision to quit has to be matched with immediate action and that includes getting an order of a quit smoking product fast. We make effort to see that the orders get to our valued customer on time. When you order from our website, you can expect to receive your order within 4-5 business days or earlier.

Order as a gift
A lot of smokers’ family and friends may want to buy products for them as gift in their attempt to help them quit smoking. We offer that option. You will find that in the Check Out session in our shopping cart. You will need to specify the recipient’s address. You'll also be able to personalize your gift with a special message to the recipient.

Returns

Any item shipped by quitgate.com, as long as it meets the basic conditions can be returned. Your complete satisfaction is our goal.

See conditions below:

Items should be returned within 30 days of receipt.

We are not able to accept items that have been opened or used unless the product is damaged or defective.

When you receive your order, please check to make sure they are in good condition (i.e. not damaged or defective) and let us know right away if there is a problem with your shipment.

Defective, Incorrect and/damaged Items

We strive to constantly provide the highest level of service possible. If there is a problem with your order, please contact us immediately. Please provide as much information as you can about the problem, including your order number, the name of the affected products, and whether you prefer a refund or replacement. A Quitgate SmokeFree Team specialist will respond to you as fast as possible.

Please do not discard any items unless you have been directed to do so by a Quitgate SmokeFree Team specialist.

Special Offers & Promotions

If you choose to return part of an order, you may no longer qualify for all special offers associated with your purchase. For example, if you received a free gift with your purchase, you may be required to return the gift in order to receive full credit for your return.

Return Shipping and Processing

If you still have it, the box your order arrived in should be sufficient to make sure that your return arrives back at our fulfillment center undamaged. Please pack your return shipment securely to ensure that the items are not damaged in transit.

We will provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.). In other cases, a return postage fee of $4.99 will apply. Returning your items to the wrong location may greatly delay the processing of your return and credit.

For an order shipped from our fulfillment centers, please print a return shipping label.

Once we receive your return, we will issue a credit or refund within 30 days and send you an email confirmation. Please bear in mind that it can take several days for the transaction to appear on your account, depending on your financial institution.